"Market leaders are created by trust. No longer is the leader the biggest, but must be the best"
Fonetic leads the voice analytics market with many years of experience of working in the Finance, Insurance, Energy, Telecommunications and Supply Chain Management sectors.

We work with enterprises that have placed their trust in Fonetic's team of linguistic modelling experts. As a result, they are now enjoying greater successes due to the valuable insights and cost savings Fonetic solutions have delivered.

Fonetic specializes in:

  • ATR™ integra: unlock the hidden value of your trade data and communications with Automatic Trade Reconstruction
  • BIZ analytics™ - Analytics for businesses in all sectors
  • Human-IVR™ - Interactive Voice Response (IVR)

What our Customers say

We in BBVA selected Fonetic as our provider for implementation and delivery of our Trading Record Keeping Compliance solution into our Bank in 2009, For which received an award from the Financial Times - The Banker in 2012. Fonetic delivered and executed on this solution extremetely professionally and continue to enhance the product and service level they provide to us. I would recommend my fellow Banks to work with Fonetic on their compliance needs." Read more
With Fonetic you can manage your telephone systems and reduce your costs by improved routing and average call handling times. Fonetic's direct phrase recognition, linguistic analytics tool is the most accurate that is available today - meaning that you can extract more information, more reliably, producing results that you can trust.

By analyzing all of the oral and written dialogue that takes place between your company representatives and the outside world, you can "see inside" your organization and measure the impact it has on your business. Fonetic speech and data analytics solutions put you in the driving seat to make better-informed decisions.

If you need to understand your business or customer behaviors, or you have compliance issues at the forefront of your mind, come and talk to us, we'd be delighted to see how we can help you too.


Customer Service Center

Tailored solutions designed to work in all customer service center environments such as Energy, Insurance, Retail Banking, Telecommunications and Supply Chain Management. Read more

ATR™ integra

Unlock the hidden value of your trade data and communications with Automatic Trade Reconstruction.
Read more