Articles and news on technology for compliance, regulatory surveillance and voice solutions for trade communications surveillance and customer experience

Thursday, 05 October 2017 / Published in Compliance, Non classé
In this article we discuss the common, pressing concerns for all financial trading floor surveillance teams. We then look at integrated communications surveillance and how it solves these problems for financial organisations, leading to lower fraud instances and greater process efficiency. Financial organisations face increasing trading floor surveillance challenges. One, the responsibility of complying with
Wednesday, 07 June 2017 / Published in Compliance
Choose your preferred analogy – whether it’s fighting fires, or shutting the stable door after the horse has bolted, Compliance functions are becoming increasingly effective at reacting to and remedying known issues. But what about the effectiveness of Compliance in identifying new risks, questioning longstanding assumptions and ‘accepted practices’, and driving improvements in the management
Monday, 09 January 2017 / Published in HUMAN-IVR
In the last years, customer care systems have undergone important changes: human agents have been gradually replaced by machines able to perform some tasks efficiently. In spite of the great advances in artificial intelligence, human-machine interaction is still far from being human. Fonetic, within the SCUBES (Smart Conversation Using Biometric Emotional Semantics) project, aims at
Tuesday, 04 October 2016 / Published in ATR integra
Connecting the digital dots has never been easier, according to Fonetic CEO Juan Manuel Soto Whether or not a couple of traders actually pull the trigger on some sort of mischief, Soto’s communications surveillance platform would have already captured and identified many aspects of the possibly illicit interaction, for what it could have been. “Those