“Fraudulent behaviour is likely to be coded language or could be an act that is related to market abuse, such as insider dealing,” says Simon Richards, CEO of Fonetic US. “The technology puts intelligent structure to unstructured data such as a voice call… applying indexing and categorization to things that are being talked about.”
Month: August 2014
Fonetic analyses all voice calls in real-time, because transcription doesn’t cut it, according to Richards. “When the audio is transcribed before analysis, whether the transcription is phonetic or speech-to-text, there is typically a loss of up to 60% of the conversations.” Put simply, the written word is inaccurate, and slows things down.
“When analysing recorded voice calls and emails, chat or social media, for some businesses, understanding the attitude or mood of the person speaking or writing might be a determining factor in how they evaluate or make a judgment, and then, consequently, how they behave,” says Simon Richards, CEO of Fonetic USA, a linguistics company whose […]
Fonetic’s search technology is more accurate in combing through the myriads of cryptic calls than transcription technology, which loses about 60% of data from the beginning, as its algorithms are based on categories and topics, Richards said. Compliance officers can set up alerts on the company’s platform, which also pulls in chat rooms and emails, […]