Month: January 2017

Fonetic focuses on humanizing human-machine interaction in customer care systems

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In the last years, customer care systems have undergone important changes: human agents have been gradually replaced by machines able to perform some tasks efficiently. In spite of the great advances in artificial intelligence, human-machine interaction is still far from being human. Fonetic, within the SCUBES (Smart Conversation Using Biometric Emotional Semantics) project, aims at […]

reporter’s notebook

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Surveillance Systems were a hot item in 2016. Expect more heat in 2017. Spain-based Fonetic Solutions this month launched a new version of its compliance and surveillance platform, Fonetic ATR V2. Company materials say that the firm’s automatic trade reconstruction (AT) technology is “capable of automatically processing and linking 100 percent of trading data with […]