Word of mouth: Language-recognition software takes off

Fonetic Speech Analytics

“When analysing recorded voice calls and emails, chat or social media, for some businesses, understanding the attitude or mood of the person speaking or writing might be a determining factor in how they evaluate or make a judgment, and then, consequently, how they behave,” says Simon Richards, CEO of Fonetic USA, a linguistics company whose voice-recognition technology is now used on trading floors.



http://www.scmp.com/lifestyle/technology/article/1578454/word-mouth-language-recognition-software-takes