HUMAN-IVR

Fonetic focuses on humanizing human-machine interaction in customer care systems

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In the last years, customer care systems have undergone important changes: human agents have been gradually replaced by machines able to perform some tasks efficiently. In spite of the great advances in artificial intelligence, human-machine interaction is still far from being human. Fonetic, within the SCUBES (Smart Conversation Using Biometric Emotional Semantics) project, aims at […]