A phone conversation is the most popular form of communication amongst traders. From a compliance and surveillance standpoint, this type of communication is also the hardest to monitor, therefore making any potential misconduct more difficult to detect. Due to the high cost of implementing traditional voice surveillance most firms with a trade floor make aleatory surveillance. Surveys show only 5-10% of traders are having their phone conversations monitored.
Surveillance teams of financial organisations have a vast amount of responsibility. Their roles are intrinsic to safeguarding and protecting an organisation’s assets as well as reputation when faced with petitions from regulators . These petitions require rigorous and in-depth analysis of mass amounts of data. Human error can lead to them finding themselves personally liable if a regulator uncovers a serious misconduct that somehow slipped through the net.
Trade reconstructions can quickly become a nightmare for any compliance and surveillance team. Petitions from regulators can appear out of the blue and require pre and post trade data as well as an audit of all communications (IM, email, and phone calls) linked to the corresponding trade. Without prior preparation, gathering all this documentation in a short time-frame can prove challenging for even the most seasoned of teams.
Lets you verify and authenticate the identity of the person who is speaking through unique patterns in his voice
Automatically extracts and analyzes the customers recorded conversations to improve in four key areas
Understands the customers' natural language, dialogues with them, and routes them to the desired destination fast and efficiently
Fonetic is continuously developing technology that comprehends human communication in order to get business value from it.
Established in 2006, we count on years of experience in voice IVR, speech analytics and artificial intelligence in order to humanize the contact center and ensure regulatory compliance in the financial markets.
Our team has over 100 developers, computational linguists and financial experts in London, New York, Madrid, Melbourne, Santiago de Chile, and Lima.
Governments legislate reforms in order to increase transparency in financial operations and deal with fraud issues. In recent years, new regulations have been enacted that bind financial institutions to exert greater analysis and control over their activities, both in the United States and in Europe (main financial centers worldwide).
MiFID II - In October 2011, the European Commission presented this Directive to review the financial instruments in the markets in order to make financial markets more transparent and efficient and to increase investor protection.
These new regulations compel investment banks to have greater control over the transactions they perform and have a record of all the communications involved in the negotiations.
The volume of communications generated is quite large; a bank with a volume of 1,000 traders might generate 40,000,000 communications (phone calls, emails...) a year.
It is necessary to have a solution that allows analyzing the content of all communications (both audio and text) in order to be able to perform:
Fonetic ATR provides the user with a solution for the analysis of their trading environment. It will allow the user to carry out an internal control of bad and good business practices. And it also gives the user the capacity to respond the regulators requests.
This is achieved by providing them with the adequate tool to analyze the communications generated in a trading desk environment (phone calls, emails, chats, text message...) and to link to the transactions (hereinafter referred to as trades) that the aforementioned desk executes. The product will also solve the following use cases:
With over 100 employees based in London, Madrid, New York and Melbourne, we are dedicated to the continual innovation of our solutions in order to ensure client confidence in their operational transparency and compliance in the face of ever changing global financial regulation. We strive to provide simple and effective solutions that help rather than hinder organizations tackling misconduct.