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FT names Fonetic among Europe’s 100 digital champions

Fonetic Team

There is a lot to be thankful for this year at Fonetic! The Financial Times has included Fonetic in their prominent report “Europe’s 100 digital champions” for 2019. This fills our hearts with so much joy and gladness. The article looks at the people and companies leading Europe’s growth in five categories and Fonetic has been included in “New […]

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Fonetic focuses on humanizing human-machine interaction in customer care systems

Fonetic Team

In the last years, customer care systems have undergone important changes: human agents have been gradually replaced by machines able to perform some tasks efficiently. In spite of the great advances in artificial intelligence, human-machine interaction is still far from being human. Fonetic, within the SCUBES (Smart Conversation Using Biometric Emotional Semantics) project, aims at humanizing human-machine […]

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