Fonetic’s Human Bot Platform
Voicebots and Chatbots Cloud service through Fonetic’s Human Bot platform. Improve user service, optimize sales processes, and analyze massive Data to understand trends.
Pay as you go
Bots as a Service is billed according to real consumption on the platform.
Cloud & Time to Market
Our Cloud service reduces your infrastructure cost. Capacity can be deployed quickly and flexibly depending on business needs.
Enterprise Grade and Multiskill
Our bots are able to perform multiple tasks simultaneously and can process millions of interactions per day.
Cognitive and Analytics
We base our bots on artificial intelligence (AI). Our Bot Analytics tool allows you to monitor conversations and optimize your business.
Omnichannel
A single bot that covers all the communication channels with your customers and manages them in a unified and orchestrated way.
Linguistically adapted
Our service adapts to different languages and dialects spoken by your customers.
Bots as a Service can be deployed in all the communication channels that your company wants to use: Telephone, Whatsapp, WebChat, Facebook Messenger, Chats in Apps or Smartspeakers.
Customer support
Digitally transform the communication with your clients using their preferred channels.
Sales
Quick and easy channel to sell your products.
Help desk
Increase the productivity of your employees and streamline their tasks.
Data Analysis
Use Big Data to understand customer behaviour.
Increase sales
Save on infrastructure cost
Flexibility in service capacity
Improve Customer Experience
Development and implementation of MAcarena, Fonetic’s Bot as a Service solution to enable the automated filing of insurance claims.
We developed MyVoice project, with which we endowed Vodafone’s Voicebot with personality to make it more customer centric.
We help to improve the process of customer service and the management of Endesa’s customer complaints through Speech Analytics.
© 2006-2020 Fonetic is a leading expert in technology development that comprehends human communications and provides solutions for improving customer experience and regulatory compliance on the trading floor. Established in 2006, Fonetic counts on years of experience in voice analysis, speech analytics and financial markets.
