What’s Bot Analytics?
Bot Analytics is a tool that analyzes Big Data to understand customer behaviour when interacting with different bots.
- Monitors all customer interactions and explores them to understand failures, errors, and business trends.
- Locates the origin of the problems in the interaction flows.
- Improves Sales, Marketing and Customer Experience area of companies.
What’s Speech Analytics?
Speech Analytics is a tool that analyzes the content of customer interactions across all channels, specially voice, using Artificial Intelligence (AI) and Machine Learning.
- Improves the business through customer retention, data collection and user patterns.
- Increase customer satisfaction.
- Analyzes the quality of operations carried out by agents and monitors compliance with regulations.