BIZ analytics

Digital voice assistants spelling the end of written word?

Fonetic Times of India
“Fraudulent behaviour is likely to be coded language or could be an act that is related to market abuse, such as insider dealing,” says Simon Richards, CEO of Fonetic US. “The technology puts intelligent structure to unstructured data such as a voice call… applying indexing and categorization to things that are being talked about.”

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Fonetic analyses all voice calls in real-time, because transcription doesn’t cut it, according to Richards. “When the audio is transcribed before analysis, whether the transcription is phonetic or speech-to-text, there is typically a loss of up to 60% of the conversations.” Put simply, the written word is inaccurate, and slows things down.