HUMAN BOT

The humanisation of contact centre interactions is possible

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Thanks to artificial intelligence, the humanisation of contact centre interaction is a reality

Fonetic Human Bot is revolutionising telephone customer care, improving both customer experience and reducing average handling time.

Understand customer intentions

Fonetic Human Bot analyses customer intentions and emotion during a natural, spontaneous conversation. This allows for an agile, targeted response to their query. Additionally, it expands the voice channel’s linguistic diversity and interactivity to other customer service channels.

Benefit from instant adaptation

Fonetic Human Bot doesn’t require audio training sessions or tedious transcription processes, allowing you to be up and running in just a few weeks. Through its supervised learning tools it is continuously updated, with minimal maintenance requirements and without the need for linguistic expert involvement.

Monitor interactions in real time

Human Bot incorporates an innovative supervision and interaction control centre that is proficient and intelligent with customer service performance analysis. It detects anomalies, measures performance and monitors conversations, all in real-time.

Reduce costs

Human Bot reduces call time duration, dropouts and repetitive calls rates, and transfers between service assistants. It guides the customer towards their goal in an efficient way, 24 hours a day, 7 days a week. Customer experience has never been so personalised.

Easy integration

Human Bot integrates with the main market platforms, including: Genesys Avaya, Cisco, Asterisk and IVR Powers. Through a comprehensive group of APIs, the Human Bot solution is easily integrated with other company systems, allowing you to benefit from using your existing infrastructure.

Fonetic Human Bot is revolutionising telephone customer care

Many companies in sectors including banking, telecommunications, insurance, transport and utilities are already seeing the benefits of considerable cost reduction and maximised interaction visibility that Human Bot delivers. Added to this, it provides the best artificial intelligence-powered customer experience, allowing for fluid, pleasant conversation in natural language that flows.

Fonetic Human Bot is revolutionising telephone customer care

Many companies in sectors including banking, telecommunications, insurance, transport and utilities are already seeing the benefits of considerable cost reduction and maximised interaction visibility that Human Bot delivers. Added to this, it provides the best artificial intelligence-powered customer experience, allowing for fluid, pleasant conversation in natural language that flows.