Our technology

Fonetic is a technological innovation company specialized in Natural Language Processing (NLP), Artificial Intelligence (AI), Data analysis and cloud computing.

Leaders in Voice and language

Our team is composed by experts in Speech, Artificial Intelligence (AI) and Natural Language Processing (NLP) linguists who work together to offer Voicebots and Chatbots able of interpreting clients’ intentions and emotions during natural and spontaneous conversations. Furthermore, we are experts in design and usability, and can perform quick onboardings with our own corpus for different markets. We also help customers to generate and improve their own language corpus, regardless of the channel and the cognitive engine used.

Specialized in Machine Learning

Our Machine Learning assets detect intentions, extract entities, and detect emotions in interactions, allowing agile and specific responses to any query, request, or investigation.

Data Analysis

We are experts in analyzing data in a massive way to understand customer behaviours when interacting with the different contact channels of companies through tools for massive data analysis and trend identification.

Cloud experts

We specialized in cloud computing to offer our Bots as a Service (BaaS). Our software and solutions follow recommendations on outsourcing cloud services, including encryption and data security conditions. We are also experts in local deployment, allowing you to choose the right cloud implementation model for each business.

Own technology and implementation on third parties

Fonetic Voicebots and Chatbots can be implemented with our own technology or integrated with third-party NLP assets to get the most out of tools like Microsoft Bot Framework & Luis, Google Dialog Flow, IBM Watson, Nuance’s Nina or home assistants like Alexa or Google Home.