Voicebots and Chatbots

Text and Voice Bots 

Natural Language Cognitive Conversational Voicebots and Chatbots. Bots are omnichannel and can be deployed in all the channels of the company: Telephone, WhatsApp, Webchat, own chats or smartspeakers. In addition, they can be hosted in the cloud or On-Premise servers.

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Why Fonetic’s Voicebots and Chatbots?

Cloud or On Premise
VoiceBots and Chatbots can be hosted in the Cloud or on physical servers through the On-Premise model.

Quick implementation
Accelerate implementation with our corpus with more than 500 intents, 300.000 verbalizations, 50 different entities and 2.400 conversational dialogues.

Integrated with NLP assets 
It allows you to take advantage of Microsoft®, Amazon® and IBM® solutions both in the interface and in the use of NLP services.

Custom and multiskill
Voicebots and Chatbots can adapt to each client, use and business and can develop different tasks. 

They can be applied to a single channel or to several channels in an orchestrated and coherent way. Deployment can be done by voice or chat, flexibly and quickly.

Through Artificial Intelligence (A.I) and machine learning technology Bots collect people’s intention and emotion and provide them with an agile and empathetic response to queries, learning from interactions.


Voicebots and Chatbots can be deployed in all the channels that the company wants to use: Telephone, Whatsapp, WebChat, Facebook Messenger, Chats in Apps or Smartspeakers.

What uses does Voicebot and Chatbot have?

Customer support

Digitally transform the communication with your clients using their favorite channels.


Quick and easy channel for sale your products.

Help desk

Increase the productivity of your employees and streamline their tasks.

Voicebots and Chatbots benefits

Increase and automate your sales

Save costs

Digitally transform and improve customer relationships

Relieves the main channels of contact

Success stories


Development and implementation of MAcarena, Fonetic’s Bot as a Service solution to enable the automated filing of insurance claims.


We developed MyVoice project, with which we endowed Vodafone’s Voicebot with personality to make it more customer centric.


We help to improve the process of customer service and the management of Endesa’s customer complaints through Speech Analytics.

Do you need more information?

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