Success stories

We work with leading brands of different sectors such as Insurance, Finance, Telecom and Energy.

Discover some success stories

Multiasistencia

Development and implementation of MAcarena, Fonetic’s Bot as a Service solution to enable the automated filing of insurance claims.

Vodafone

We developed MyVoice project, with which we endowed Vodafone’s Voicebot with personality to make it more customer centric.

Endesa

We help to improve the process of customer service and the management of Endesa’s customer complaints through Speech Analytics.

Leaders trust Fonetic to deliver results

At Fonetic they know what their clients' needs are and they also have a lot of knowledge about the small details of Natural Language Processing (NLP).
Esther Colmenarejo
Head of Digital Customer Solutions de Vodafone
Thanks to the work we have developed together with Fonetic we have optimized the customer experience and improved the sales processes
Jorge Honorio
Head of Partner Management, Technology, and Innovation at Endesa
Fonetic has helped us and our UX and UI technicians know how to get closer to the customer to go one step further and improve their experience.
Ruth Martín
Manager Customer Service Channel de Vodafone
MAcarena, the bot that we have developed with Fonetic, offers several operational advantages and encourages agents to focus on complex tasks.
Borja Díaz
CEO of Multiasistencia.

Fonetic Technology

Fonetic is a technological innovation company specialized in Natural Language Processing (NLP), Artificial Intelligence (AI), Data analysis and cloud computing.

Leaders in Voice and language

Our team is composed by experts in Speech, Artificial Intelligence (AI) and Natural Language Processing (NLP) linguists who work together to offer Voicebots and Chatbots able of interpreting clients’ intentions and emotions during natural and spontaneous conversations. Furthermore, we are experts in design and usability, and can perform quick onboardings with our own corpus for different markets. We also help customers to generate and improve their own language corpus, regardless of the channel and the cognitive engine used.

Specialized in Machine Learning

Our Machine Learning assets detect intentions, extract entities, and detect emotions in interactions, allowing agile and specific responses to any query, request, or investigation.

Data Analysis

We are experts in analyzing data in a massive way to understand customer behaviours when interacting with the different contact channels of companies through tools for massive data analysis and trend identification.

Cloud experts

We specialized in cloud computing to offer our Bots as a Service (BaaS). Our software and solutions follow recommendations on outsourcing cloud services, including encryption and data security conditions. We are also experts in local deployment, allowing you to choose the right cloud implementation model for each business.

Own technology and implementation on third parties

Fonetic Voicebots and Chatbots can be implemented with our own technology or integrated with third-party NLP assets to get the most out of tools like Microsoft Bot Framework & Luis, Google Dialog Flow, IBM Watson, Nuance’s Nina or home assistants like Alexa or Google Home.

Our technology partners

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